The Home Development Mutual Fund or Pag-IBIG in Region XII was awarded the CSC Seal of Frontline Service Excellence after going through assessment by a volunteer team of the Civil Service Commission (CSC).
The award of Pag IBIG Fund, the lone awardee in Region XII, was conferred on the occasion of the 107th Philippine Civil Service Anniversary, the 21st of September last year, in Cotabato City through officer-in-charge Noli Armada and vice president for Southern Mindanao Group Jose W. Banzon, Jr.
For this year’s 108th Civil Service celebration, the Pag-IBIG Fund South Min congratulates Pag-IBIG Fund Butuan City for winning the Pag-asa Award.
CSC chairperson Karina Constantino-David issued the award to the Pag-IBIG Fund Cotabato Branch for exemplars in the delivery of frontline services as tested by the Public Service Delivery Audit/Assistance (PASADA) Volunteers.
The Fund was assessed in terms of providing service, structures, systems and procedures and the physical condition.
The value of customer care of the Fund as well as meeting the expectations of the transacting public for prompt, courteous, responsive, facilitative and pleasant service were also factors considered in the award.
Under the PASADA, the CSC places premium in promoting morale, efficiency, integrity, responsiveness and courtesy in government service.
The PASADA is a proactive mechanism installed to address the problems wrought by inefficiency at the government’s first line of contact with the citizenry.
PASADA provides a mechanism through which the performance of government frontline services can be systematically checked and evaluated.
The program operates on a simple strategy where a pool of volunteers or Public Service Monitors checks and tests out public services.
Pag-IBIG Fund XII getting the CSC Seal of Frontline Service Excellence as an additional recognition will be part of the nationwide publicity of best practices in the bureaucracy.